vcare refund policy

Praba’sVCare Health Clinic (P) Ltd., (“VCare”) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed.

No cancellations are entertained for those products that the Praba’sVCare Health Clinic (P) Ltd., (“VCare”) has given on special offers. These are limited occasion offers and therefore cancellations are not possible.

Praba’sVCare Health Clinic (P) Ltd., (“VCare”) does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective products please report the same to our Customer Service team ([email protected]).The request will, however, be entertained once we receive it within 20 days of receipt of the products.

Cancellation of Equipment

In case of complaints regarding equipment that come with a warranty from manufacturers, please refer the issue to them.

Shipping and Delivery

Products ordered will be delivered to you through our delivery partner if the delivery service to the destination is available.

  1. In case, if our delivery partner couldn’t extend their service to your location then the products will be shipped through Courier Service.
  2. The shipping time mentioned in the website is approximate and we cannot guarantee them.
  3. Shipping time may vary from 3 days to 2 weeks depending on the product required and quantity ordered.
  4. Products will be delivered only if the correct door number, street name and pin code is mentioned.
  5. This Shipping and Delivery policy may be altered at any time without prior notice.

Refund Policy

Refund will be processed within 7 working days from the date of cancellation and the amount paid will be received by the same payment method. In such case, the freight charges have to be borne by the buyer. In other cases, a formal refund request can be registered with [email protected]. However, it is the discretion of Vcare to decide on the refunds. This refund policy is applicable only for online sales.

This cancellation and refund policy may be altered at any time without prior notice.